Frequently asked questions

How Can I Proceed with an Order?
Begin by clicking the “Add to Cart” button for the product you wish to purchase. Once you have added all the items you want to buy to your cart, navigate to the shopping cart page. Here, review your order carefully and then click the “Checkout” button to complete the purchase and confirm your order details.
Is My Payment Information Secure from Breaches?
Absolutely! Our payment processing system is fortified with the latest security technologies. Our team of Internet security professionals is dedicated to safeguarding your payment information from any unauthorized access or data breaches. We take every measure to ensure that your personal and financial information is protected.
When Will I Get the Items I've Ordered?
Once our team processes your order within 1 to 3 working days, you will receive a shipping confirmation email. This email will confirm that your items have been shipped and will provide an estimated time of arrival at your shipping address. You can use the tracking number provided in the email to monitor the progress of your delivery.
Is There a Way to Track My Order's Progress?
Yes! You will be given a tracking number after your purchase is successfully completed. With this tracking number, you can easily track the status of your order online. You can visit the shipping carrier's website or use our order tracking tool to get real-time updates on the location and estimated delivery time of your order.
What's the Cost of Shipping My Package?
The shipping cost for your package is determined based on the destination. When you enter your shipping address during the checkout process, you will be able to see the exact shipping cost. The cost is calculated based on factors such as the distance to the destination, the weight and dimensions of the items, and the chosen shipping method.
If I Order Multiple Items, Are They Shipped in the Same Package?
Generally, multiple items are shipped in separate packages. This is to ensure that each item is handled and shipped properly to avoid any damage during transit. However, if the items are small and can be grouped together safely, we may ship them in one package. You will be informed if this occurs.
What’s Your Return Policy?
If you are not satisfied with the product you have received, please contact our customer service department as soon as possible. We are committed to providing a satisfactory solution. Depending on the circumstances, we may offer a return, exchange, or refund. Please note that you must follow our return procedures, which include providing proof of purchase and returning the product in its original condition.
What Are Your Contact Means?
If you need to contact us, you can fill in the contact form available on our website or send an email to pmecfx@outlook.com. Our customer service representatives are available to assist you with any questions, concerns, or issues you may have regarding your order, our products, or our services. We are dedicated to providing prompt and helpful support.